Ronnie's Blog

Ronnie's Blog

Are apostrophes killing your PR efforts? – 10 rules for using the apostrophe

June 18th, 2013

Potential buyers don’t judge a book by its cover any more – they judge it by your website. And nothing lets down a website, publication or new business proposal more than incorrectly used apostrophes. And no, in this case, there is no apostrophe in apostrophes.

 

Many employers will automatically dismiss a CV if it contains incorrect grammar. Potential customers may treat you the same and will judge your overall professionalism by how rigorously you have proofed your website or proposal.

 

I am indebted to Laura Hale Brockway of Austin, Texas and her great blog – “10 rules for using the apostrophe”. See: http://www.prdaily.com/Main/Articles/12989.aspx#  This should be distributed to everyone in your organisation, especially those who write proposals, website copy, press releases or have any written contact with customers, which in view of email means most people. For more sound advice on writing see Laura’s blog at (http://impertinentremarks.com/).

 

P.S. First rule of apostrophes: the word its’ does not exist!

P.P.S. And since when did “&” replace “and” in a sentence? Like Lions defending their line against the Wallabies, we must resist the attack on the English language as a result of text speak.

How Online PR puts you on the global radar for acquisition as well as sales

March 26th, 2013

In  the current edition of Accountancy Ireland, corporate finance specialist Darren Cunningham of Life Science Ventures (www.lsv.ie) highlights the importance of Online PR in building your profile in order to attract an international buyer or investor.  Of course Online PR is also great way to cost effectively boost your profile in terms of potential customers and partners.

Customers are out there looking for you through search so it is important to implement an Online PR programme so that your positive stories and news pop up in the organic section of a Google search. But in his article “Looking to be acquired?” Darren explains that cash rich companies on the acquisition trail are also likely to use “search” in terms of drawing up their acquisition prospects.

In the article he points out, “Business development executives at acquiring companies use internet search to help uncover new target companies. It is therefore important for any company seeking to be acquired to have a good online presence.”

This includes not only optimising your website for search but getting your positive news out there. “Issuing regular company updates (e.g. data from clinical trials, new contracts won) via press releases with any of the established newswire providers helps enhance your online profile. These newswire services are designed to feed into industry specific online websites, trade journals and media. Careful consideration should be given to the reach of your press releases since a potential acquirer may be located in the US, Europe or Asia.”

In my view this is even more important than optimising your website. Your website is you talking about yourself. How much more credible if positive news stories on customer wins, new products and other company successes appear on independent third party or online media  sites?

Online PR is just part of Darren’s advice in preparing a company for acquisition. The full article may be viewed on the Accountancy Ireland website:

http://www.accountancyireland.ie/AccountancyIreland/digital/2013/February/files/46.html

or contact Darren Cunningham, FCA, Managing Director, Life Science Ventures (www.lsv.ie). Life Science Ventures is a boutique advisory business with a track record in providing advice and assistance to life science companies with licensing, acquisitions, disposals and fundraising. Darren may be contacted at dcunningham@lsv.ie or +353 (0) 1 4003615.

Social Media: Chelsea has a policy (even if Ashley hasn’t read it) – do you?

October 10th, 2012
While it looks as if Ashley Cole hasn’t read it (no jokes please), at least Chelsea claims to have a Social Media policy in place. In a recent Twitter outburst, Cole referred to the FA as a “bunch of t****”. It’s not just over indulged footballers that can resort to Social Media outbursts – employees too can sound off with damaging consequences for the reputation of your company.
Having a Social Media policy in place may not fully protect you from a damaging posting from a tired and emotional employee after a Saturday night out but it does minimise the risk.
In a recent story (“Could Social Media seriously damage your company?”) in our “New PR Insights” e-zine we looked at what should be in such a policy with real life samples from tech companies such as IBM.
While it looks as if Ashley Cole hasn’t read it (no jokes please), at least Chelsea claims to have a Social Media policy in place. In a recent Twitter outburst, Cole referred to the FA as a “bunch of t****”.
It’s not just over indulged footballers that can resort to Social Media outbursts – employees too can sound off with damaging consequences for the reputation of your company.
Having a Social Media policy in place may not fully protect you from a damaging posting from a tired and emotional employee after a Saturday night out but it does minimise the risk.
In a recent story (“Could Social Media seriously damage your company?”) in our “New PR Insights” e-zine we looked at what should be in such a policy with real life samples from tech companies such as IBM.

Dublin Airport PR and CRM leave this football fan unimpressed

June 18th, 2012
So, I miss the 7.30pm Aircoach to Bray after arriving back following the 4-0 football lesson in Gdansk.
“Not to worry,” I say. “It’s Friday night. I’ll grab a pint and watch the first half of England v Sweden” which kicks off at 7.45.
The old bar in the hall of Terminal 1 has closed so I head upstairs to the ‘bar’ in the Food Hall upstairs. I don’t spot any draught beer, only bottles, so I cut my losses and settle for a McDonalds chicken thingy instead.
As I finish I note that the match is about to start across the way so I grab a McFlurry and head over to the screen where there are about a dozen people watching.
I am greeted by a DAA lady with a mop.  “You can’t come in here.”
I stop, surprised. “I beg your pardon?”
“This area is closed for me to clean up.”
“But,” I gesture to the people sitting in front of the TV, “I only want to see the match.”
“They were in earlier and ordered a drink. You can’t come in.”
What a way for Dublin Airport to treat a customer.  I had just been getting over the Spain result and tactics. Standing in the middle of 20,000+ loyal Irish fans, who to a man and woman passionately sang The Fields of Athenry while four nil down, had been one of the emotional highs of a life long football infatuation.
We’d received a fantastic and warm welcome from the good burghers of Gdansk. Unfortunately, much less so back at Dublin Airport.

So, I miss the 7.30pm Aircoach to Bray after arriving back following the 4-0 football lesson in Gdansk.

“Not to worry,” I say. “It’s Friday night. I’ll grab a pint and watch the first half of England v Sweden” which kicks off at 7.45.

The old bar in the hall of Terminal 1 has closed so I head upstairs to the ‘bar’ in the Food Hall upstairs. I don’t spot any draught beer, only bottles, so I cut my losses and settle for a McDonalds chicken thingy instead.

As I finish I note that the match is about to start across the way so I grab a McFlurry and head over to the screen where there are about a dozen people watching.

I am greeted by a DAA lady with a mop.  “You can’t come in here.”

I stop, surprised. “I beg your pardon?”

“This area is closed for me to clean up.”

“But,” I gesture to the people sitting in front of the TV, “I only want to see the match.”

“They were in earlier and ordered a drink. You can’t come in.”

What a way for Dublin Airport to treat a customer.  I had just been getting over the Spain result and tactics. Standing in the middle of 20,000+ loyal Irish fans, who to a man and woman passionately sang The Fields of Athenry while four nil down, had been one of the emotional highs of a life long football infatuation.

We’d received a fantastic and warm welcome from the good burghers of Gdansk. Unfortunately, much less so back at Dublin Airport.

Press Release attracts 100,000+ hits in 1 day

February 14th, 2012

I’ve said before that online PR is arguably the most effective element in digital marketing. We had more evidence of this recently. A press release developed by us and free web analytics company, StatCounter directly resulted in a remarkable 100,000+ hits to the website in 24 hours. Working closely with StatCounter, we wrote the story and issued it on the wire in the United States as well as directly to a database of key media in the US, UK and Ireland. 

 

“We’ve had huge interest in our StatCounter Global Stats research site but 100,000 hits in one day is a record,” commented Jenni Cullen, finance director, StatCounter. The story related to StatCounter research which found that Google’s browser Chrome overtook Firefox for the first time globally on a monthly basis.

 

Simpson FT PR is helping to build awareness globally through targeted online press release programmes for other indigenous tech clients including treasury management software company, Salmon Software and its cloud computing/SaaS subsidiary, TGold. The programme is generating Page 1 search results for Salmon Software’s offerings in Google UK searches. (See full story in our ezine).

 

I am convinced that global PR is more accessible and affordable than ever for Irish tech firms.  You need to develop good content either through research and surveys like StatCounter or news of market interest such as investment, customer wins and industry comment as well other thought leadership.

Tech Jobs Challenge as New Year Opens with Upbeat News for Irish Technology Firms

January 10th, 2012

- Irish and multinational tech firms look to up profile to combat skills scarcity

 

Our first email newsletter of the New Year (“New PR Insights”) includes advice for Irish tech firms looking to break into the US or other global markets.  This is timely in view of new encouraging economic data reported in the New York Times which shows that the US added 200,000 new jobs in December reducing its unemployment rate to 8.5% (down from 8.7% in November).

 

The New York Times reports that the job figures, “built on a flurry of heartening economic news in December, when consumer confidence rose, manufacturing came in strong and small businesses showed signs of life”. (In the next issue of New PR Insights, subscribe here, we will include advice for tech firms selling in to the buoyant German market).

 

The US development follows more positive news this month for the tech sector from the IDA which reported a net increase in jobs last year of 6,000 compared to 1,400 in 2010. The bulk of the jobs are in tech, biotech and life sciences.

 

Thus, competition to hire tech skills will accelerate in Ireland in 2012. Tech firms, both indigenous and multinational, will have to maintain or up awareness and profile in Ireland in order to recruit the best people. The success of the IDA in attracting the world’s technology household names means that all tech firms here are competing against the cream of the crop for good people.

 

Many of the Irish tech firms featured in the (always excellent) Karlin Lillington review of the year ahead in The Irish Times stressed that a major challenge will be recruitment. Thus both indigenous and international tech firms will be looking to raise profile in Ireland in 2012, even if only a small part of their revenue arises here.

 

For Irish firms it will be important to raise profile too for investor reasons as traditional loan finance from the banks remains as rare as the sight of a Trapattoni full back over the half way line.

 

Happy New Year!

Has Social Media for Business Peaked?

November 11th, 2011

More than any other event the Arab Spring has demonstrated the awesome power of Social Media. However, new research out of the US suggests that the phenomenon may have peaked from a business perspective. Some consolation perhaps for those B2B firms that never got to grips anyway with Social Media.

 

The study by the Center for Marketing Research at the University of Massachusetts concludes that Social Media use by the largest companies in the world has reached a plateau. The research finds that world’s major companies slowed or stopped their adoption of the three most important tools: Blogging, Facebook and Twitter.

 

While the Top 100 of the Fortune 500 have traditionally been the most active bloggers, only 17% of the next 400 actively blog. Our own research finds that even amongst technology companies, there has been no growth in corporate blogging over the last two years. The number of tech firms who blog has remained flat at about a third.

 

The University of Massachusetts study finds that when it comes to the Fortune  500, not only blogging but other Social Media activities have stalled or increased only marginally over the previous year.

 

The researchers conclude:  “These results may signal a leveling off and possibly retrenchment when it comes to the adoption of Social Media among the 2011 F500. There is also evidence of change in the adoption of these tools by industry and a clear sign from some companies that these are not part of their communications strategy.”

 

They add, “Given that the Fortune 500 are the titans of American business, we may be seeing the slowdown in business adoption of Social Media. At the very least, this group appears to have slowed or stopped its adoption of the three most prominent tools — Blogging, Facebook and Twitter.”

 

Of course it depends on the company and service or product as well as objective eg marketing, customer support, HR.  Our own client StatCounter, which provides free web analytics and has grown a successful global Internet company, does not, for example, see a role for Facebook. But its blog and indeed Twitter remain a key way of communicating and interacting with its millions of members.

 

“We started our blog in March 2007 and it has been core to our relationship with members,” comments Jenni Cullen, finance director, StatCounter.  “Prior to that we had a ‘news’ section on the site and we’ve run an active forum since the early days too. We switched from the news section to a standalone blog as it is more interactive. It allows our members and others to comment and communicate with us and keep up to date by subscribing to the blog.”

 

In our next email newsletter (subscribe here) we will explore further how StatCounter has adopted those elements of Social Media that best suit its needs. My own view is that Social Media is far from dead. Like StatCounter found out much earlier, firms are learning that they don’t need every new toy in the Social Media workshop but instead need to implement and give serious time to those that best fit their business.

 

The marketing communications Holy Grail remains to be found when people search for your product or service. Over 90% of B2B buyers search first. A €1m TV ad campaign will do little to get you up the search rankings. A regular, informative blog might. A planned Online PR campaign almost certainly will.

 

The most influential exposure, and still hardest to achieve, is through earned media (as opposed to paid for or owned) including print and online. Perhaps not that much has changed in 30 years of marketing and PR.

Tribute to Steve Jobs

October 6th, 2011

Steve Jobs, who died yesterday, might have appreciated golfer Ben Hogan’s famous quote that, “As you walk down the fairway of life you must smell the roses, for you only get to play one round.” 

 

My own favourite expression is that, “Everything is relative.” We all go through mini crises in work and life but most of ours pale in comparison with the sacrifices that brave unarmed protestors are making in places like Syria or people who, like Jobs, face cancer or other life threatening illness.

 

In his address to a Stanford graduation ceremony in June 2005, about a year after he was diagnosed with cancer, Jobs spoke about death. This is available as a transcript:

http://news.stanford.edu/news/2005/june15/jobs-061505.html or on YouTube: http://www.youtube.com/watch?v=UF8uR6Z6KLc

 

He would probably have been the PR client from hell but in a tribute to his contribution to making technology accessible the following is a reprint of a blog  written in August when he announced his retirement:

 

Thank you Steve Jobs – You made technology fun (and understandable)
Working as a PR guy in technology can be a frustrating business. The reason being that all one’s principles about clear and simple communications are threatened by the first encounter with most technology products (and people). A bit like talking to your broker about pensions. Remember, I am a child of that impenetrable PC operating system MS-DOS.

 

Which is why the recent eulogising over Steve Jobs’ retirement as CEO of Apple is understandable. Barry Napier, chairman of major Apple accessories distributor BPI Telecom kindly gave me my first iPod. The theory was that if I was doing PR for his products then I should at least know how to use them. (I’m still waiting hopefully for the Porsche account).

 

The thought of having to load my CDs on to my PC through iTunes and then hope that it connected to the iPod was daunting. I speak as someone whose wife does all the complex electrical stuff around the house like changing light bulbs. But guess what. It worked. You just connected the iPod to the PC and off it went.

 

O2 (thank you Diarmuid O’Neill) gave me my first iPhone adopting the same principle as Barry. Now I was high wiring stuff. Downloading like a teenager tracks and albums from iTunes. Accessing my email in a café in the middle of Prague. Downloading the Pat Kenny Show in a wi fi zone in the Algarve and listening to it that day. Accessing blues and jazz stations from all over the world. Downloading a Portuguese dictionary that not only tells you the word but helpfully pronounces it in audio. Playing computer games again…and there’s still a couple of hundred thousand more apps to discover. I even made a few phone calls.

 

And all through and because of the iPhone. And all because it is intuitive, easy to use and what all technology should be about.

New PR Insights

September 29th, 2011

How did one Irish cloud computing company get onto page one of Google UK in four weeks? Is death of print media exaggerated? These are some of the issues we cover in our new email newsletter “New PR Insights” published yesterday. (http://bit.ly/pknUlV). To subscribe to future issues go to: http://bit.ly/ohQ8EC

Thank you Steve Jobs – You made technology fun (and understandable)

August 26th, 2011

Working as a PR guy in technology can be a frustrating business. The reason being that all one’s principles about clear and simple communications are threatened by the first encounter with most technology products (and people). A bit like talking to your broker about pensions. Remember, I am a child of that impenetrable PC operating system MS-DOS.

 
Which is why the recent eulogising over Steve Jobs’ retirement as CEO of Apple is understandable. Barry Napier, chairman of major Apple accessories distributor BPI Telecom kindly gave me my first iPod. The theory was that if I was doing PR for his products then I should at least know how to use them. (I’m still waiting hopefully for the Porsche account).

 
The thought of having to load my CDs on to my PC through iTunes and then hope that it connected to the iPod was daunting. I speak as someone whose wife does all the complex electrical stuff around the house like changing light bulbs. But guess what. It worked. You just connected the iPod to the PC and off it went.

 

O2 (thank you Diarmuid O’Neill) gave me my first iPhone adopting the same principle as Barry. Now I was high wiring stuff. Downloading like a teenager tracks and albums from iTunes. Accessing my email in a café in the middle of Prague. Downloading the Pat Kenny Show in a wi fi zone in the Algarve and listening to it that day.

 

Accessing blues and jazz stations from all over the world. Downloading a Portuguese dictionary that not only tells you the word but helpfully pronounces it in audio. Playing computer games again…and there’s still a couple of hundred thousand more apps to discover. I even made a few phone calls.

 
And all through and because of the iPhone. And all because it is intuitive, easy to use and what all technology should be about.

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